Update - 23rd March 2020 - With New Zealand on Pandemic level Level 4 from Wednesday 25th March, we are closed for the duration of these restrictions.
Update - 27th April 2020 - With New Zealand on Pandemic level Level 3 from Monday 27 April, we remain closed for the duration of these restrictions.
Update - 11th May 2020 - The Lodge is OPEN for up to 10 people maximum at a special rate - see Enquire page. We expect to be open as normal from 28th May 2020.
Update - 29th May 2020 - The Lodge is now open for normal operations - groups size is not limited for our capacity - all welcome.
Plan moving forward
We are back to normal with our normal low winter rates for up to 24 people.
Going forward, if you make a booking and the government implement further Covid19 restrictions that prevent you coming, we will either postpone the booking or process a full refund as you prefer. For bookings via third parties, we have authorised full refunds for similar cancellations.
Just prior to the lockdown, we implemented upgrades in line with CDC and WHO recommendations for sanitation and infection control. This equipment and our processes will remain in place to ensure your safety and ours. Here is some information about the Lodge and these special measures.
Location - The Lodge is situated on a long private driveway. If you decide to come by Sealink car ferry, you need not even leave your car to get to the Lodge. There is parking for around 4 cars or two 12 seater mini-buses can park up easily.
Cleaning General - We are cleaning according to published NZ Government sanitisation guidelines related to Covid19 plus we have stopped using outside cleaning contractors to avoid the possibility of cross contamination.
Linen - All linen is removed from the Lodge after guests leave and sent to Alsco where this is pressure-boil washed at over 100 degrees celsius to ensure hygiene and returned clean, ironed and sealed in cling wrap. The bunk bases which Alsco do not supply, are washed on site with high heat and disinfectant and hot tumble dried. This is not a new process and exceeds the official guidelines for sanitation during this special period.
Sanitation - After a group leaves, the building is sanitised as follows. Wearing protective gear, we carry out normal cleaning to remove any visible dirt with regular cleaning products as we always did, but now with full PPE. Then all surfaces in bathrooms and kitchens plus all frequent touch areas such as door knobs, handles, window blind pull chords, light switches, tables, chair arms, TV remote and hand-rails are sanitised and disinfected with steam and >90% isopropyl alcohol in accordance official guidelines plus any updated advice from the NZ ministry of health. Yes this is a lot of work, but we believe necessary to protect us all.
The Lodge has no need to follow hotel “public area” protocol, since the Lodge is entirely private to you, there are no public areas - you have the building to yourself.
Equipment and linen upgrades made in light of Covid19:
Sanitizers - Hands-free battery operated sanitizer dispensers are installed in all bathrooms and both kitchens – these use >70% isopropyl alcohol in conjunction with Aloe Vera to avoid sanitised skin becoming dried out. This is in addition to the normal soap dispensers, so you can choose either or both. All our taps are lift up and press down type and can be operated with an elbow or turned off easily with a paper towel.
Paper towels - We have now installed paper towel dispensers in all bathrooms with Tork paper towels which dissolve after a short while so can be washed down the toilet.
Towels per person – In the past, we supplied Alsco bath towels and face flannels per person and hand towels and shower mats in the bathrooms. Now we also supply hand towels and shower mats per person, with no linen hand towels or shower mats in the bathrooms so there is no need to share any towels. We are not charging any extra.
Feminine waste - We have installed battery operated no-touch automatic Pod Petite Sanitary Disposal Bins in the shared bathrooms.
Regular and recycling waste - All dustbins are now foot-pedal operated.
Toilet Rolls and Kleenex tissues – plenty of toilet rolls in bathrooms and kleenex tissues in each room - no need to bring any.
Paper Kitchen Rolls - are supplied.
Cloth Kitchen Dish Towels - we are still providing dishcloths as some people prefer these - to sanitize, just rinse under the tap, pop them in the microwave for 30 seconds until you see steam - then leave until cool.
There is no extra cost to you for any of the upgrades - welcome to the Waiheke Lodge - stay safe and well
Waiheke Lodge and Covid19 countermeasures - updated 11th May 2020
ProHeat 2X Steam Cleaner
Pod Petite Auto